Refund policy

Cancellation/Changes/Ordering Errors
Please contact us immediately via email frutus@japanese-chefs-knife-imports.com We will certainly do our best to accommodate; however, it is the responsibility of the customer to submit their order correctly. We understand that mistakes can happen, but we cannot guarantee that the correction will be successfully made before it ships.

RETURNS
All Merchandise can only be returned if it is in its original packing and original condition. No exchanges or returns will be accepted without receipt, or after 14 days from original date of purchase. Please contact our Japanese-chefs-knife-imports.com via email frutus@japanese-chefs-knife-imports.com to get a Return Authorization. WE DO NOT ACCEPT ANY RETURNS WITHOUT A RETURN AUTHORIZATION. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our company. Be sure to return the items via a traceable method such as EMS to the below address. Frutus Co., Ltd. 2377 Kurachi, Seki-city, Gifu-pref., 5013936 Japan e-mail : frutus@japanese-chefs-knife-imports.com Please note that if you return an item using a shipping method that does not provide a tracking number,we cannot be held responsible for any issues that may arise, such as the item not arriving at our address due to an accident during delivery. ※It may take up to 14 days to process your return. ※We will not accept returns or refunds if the returned item is damaged or broken. ※The shipping costs for returns are the responsibility of the customer.

RETURNS

All Merchandise can only be returned if it is in its original packing and original condition. No exchanges or returns will be accepted without receipt, or after 14 days from original date of purchase. Please contact our Japanese-chefs-knife-imports.com via email frutus@japanese-chefs-knife-imports.com to get a Return Authorization. WE DO NOT ACCEPT ANY RETURNS WITHOUT A RETURN AUTHORIZATION. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our company. Be sure to return the items via a traceable method such as EMS to the below address.

Frutus Co., Ltd.
2377 Kurachi, Seki-city, Gifu-pref., 5013936 Japan
e-mail : frutus@japanese-chefs-knife-imports.com

Please note that if you return an item using a shipping method that does not provide a tracking number,we cannot be held responsible for any issues that may arise, such as the item not arriving at our address due to an accident during delivery.

※It may take up to 14 days to process your return.

※We will not accept returns or refunds if the returned item is damaged or broken.

※The shipping costs for returns are the responsibility of the customer.

Breakage or Discrepancies
If your order arrives and you are unhappy or there is a problem, please notify us within 72 hours of receipt of shipment. Frutus Co. Ltd. cannot be responsible for claim made after 72 hours. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for inspection by the carrier. We can not be responsible for damage due to misuse, abuses, improper care, or any other type of damage resulting from user error.

Breakage or Discrepancies

If your order arrives and you are unhappy or there is a problem, please notify us within 72 hours of receipt of shipment. Frutus Co. Ltd. cannot be responsible for claim made after 72 hours. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for inspection by the carrier. We can not be responsible for damage due to misuse, abuses, improper care, or any other type of damage resulting from user error.